MotoAssure Reviews: Is It Worth It? Pros, Cons & Customer Feedback

MotoAssure Reviews

MotoAssure Reviews: Is It Worth It? Pros, Cons & Customer Feedback

Introduction: MotoAssure Reviews

When it comes to vehicle protection plans, consumers want reliability, affordability, and peace of mind. MotoAssure is one such company offering extended warranties and protection plans for vehicle owners looking to safeguard themselves against unexpected repair costs. But with so many similar services available, how does MotoAssure compare?

In this article, we will provide a comprehensive review of MotoAssure, exploring its features, customer feedback, pros and cons, claims process, and how it stacks up against competitors. By analyzing real customer experiences, pricing details, and case studies, we aim to determine whether MotoAssure is truly worth your investment.

Vehicle repair costs have been rising steadily, making extended protection plans more appealing than ever. According to AAA, the average annual cost of vehicle repairs can range from $500 to $1,200, depending on the make and model. For many, an extended protection plan like MotoAssure can provide a financial safety net.

  • This review will answer key questions such as:
  • What does MotoAssure cover?
  • How do its plans compare to other providers?
  • What do actual customers say about MotoAssure?
  • Is MotoAssure a scam or a legitimate service?
  • What are the pros and cons of using MotoAssure?

By the end of this in-depth guide, you’ll have all the information needed to decide whether MotoAssure is the right extended vehicle protection plan for you.

What is MotoAssure?

Company Background & Mission

MotoAssure is a vehicle protection service provider that offers extended warranties and mechanical breakdown coverage for car owners. The company aims to reduce the financial burden of unexpected vehicle repairs by providing comprehensive protection plans.

With the rising costs of car repairs, many vehicle owners turn to extended warranty providers like MotoAssure for added peace of mind. The company claims to provide affordable, flexible, and easy-to-use plans that cover repairs, roadside assistance, and more.

Types of Protection Plans Offered

MotoAssure offers various levels of coverage, depending on the needs of the customer. Here’s a breakdown of the common types of plans available:

Plan TypeCoverage DetailsBest For
Basic Protection PlanCovers essential components like the engine, transmission, and drivetrainBudget-conscious car owners who want minimal coverage
Comprehensive PlanIncludes electrical systems, A/C, suspension, and moreDrivers seeking broader coverage beyond basic mechanical issues
Premium PlanCovers nearly all major vehicle components, including luxury featuresOwners of newer or high-end vehicles needing full protection
Roadside Assistance Add-OnIncludes towing, fuel delivery, lockout service, and flat tire assistanceThose who travel frequently and want emergency support

MotoAssure allows customization of plans, meaning customers can choose add-ons or opt for higher levels of coverage depending on their vehicle type and budget.

How MotoAssure Differs From Competitors

MotoAssure competes with several well-known vehicle protection providers. Some of its unique selling points include:

No long-term contracts: Customers can opt for flexible coverage terms instead of being locked into lengthy contracts.
Multiple plan options: From basic to premium, customers can choose a plan that suits their vehicle’s age and condition.
Roadside assistance inclusion: Some plans automatically include roadside assistance, which many competitors charge extra for.
Fast claims process: The company markets itself as having a quick and straightforward claims process, which we will explore later in the article.

Key Features of MotoAssure Plans

MotoAssure offers a variety of vehicle protection plans designed to help car owners manage the costs of unexpected repairs. Here, we’ll dive into the key features that define MotoAssure’s offerings, including coverage details, pricing structure, and eligibility requirements.

Coverage Details

MotoAssure provides multiple protection plans, each designed for different levels of coverage. Below is a detailed look at what each plan typically includes:

Covered Components

MotoAssure’s extended warranty plans can cover:

  • Engine & Transmission: Covers repairs for vital powertrain components.
  • Drivetrain: Protection for axles, drive shafts, and differentials.
  • Electrical System: Includes coverage for alternators, power windows, and instrument clusters.
  • Air Conditioning & Heating: Covers A/C compressors, evaporators, and heating cores.
  • Braking System: Includes master cylinders, ABS components, and calipers.
  • Suspension: Shock absorbers, struts, and control arms may be covered.
  • Fuel System: Covers fuel injectors, fuel pumps, and fuel delivery systems.

Important Note: Coverage may vary depending on the plan you select, so reading the contract’s fine print is essential. Some high-end plans also cover luxury components such as navigation systems, infotainment, and backup cameras.

Exclusions (What’s NOT Covered?)

While MotoAssure offers comprehensive coverage, there are some exclusions, such as:

  • Routine Maintenance: Oil changes, tire rotations, brake pads, and other wear-and-tear items.
  • Pre-Existing Conditions: Any issues present before signing up for a MotoAssure plan.
  • Damage Due to Negligence: Repairs needed due to lack of maintenance or improper vehicle use.
  • Cosmetic Damage: Scratches, dents, and upholstery repairs.

Pricing Structure & Value for Money

MotoAssure does not publicly list pricing on its website, as costs vary based on vehicle make, model, mileage, and chosen plan. However, typical factors affecting the price include:

FactorImpact on Price
Vehicle AgeOlder cars may cost more to insure due to higher breakdown risks.
MileageHigher mileage vehicles typically have higher premiums.
Plan TypeComprehensive plans cost more than basic plans.
DeductiblesLower deductibles may increase the plan’s monthly cost.

Tip: Customers should always request multiple quotes from MotoAssure to compare pricing before making a decision. Some competitors offer fixed pricing online, making it easier to compare costs.

Availability & Eligibility

MotoAssure’s protection plans are available to a wide range of vehicle owners, but there are certain restrictions:

  • Age Limit: Some plans may have restrictions on vehicles older than 10–15 years.
  • Mileage Limit: High-mileage vehicles (over 100,000–150,000 miles) may have limited coverage.
  • Vehicle Type: Standard passenger vehicles qualify, but specialty vehicles (exotics, modified cars) may not.

Key Takeaway: Before purchasing a plan, customers should confirm eligibility and ensure their vehicle meets the coverage requirements.

Customer Reviews and Feedback

One of the best ways to gauge the reliability of an extended vehicle protection provider is by examining customer reviews and feedback. In this section, we’ll analyze real user experiences, highlight common praises and complaints, and provide a balanced view of MotoAssure’s reputation.

Customer Sentiment: A Mixed Reputation

MotoAssure has received mixed reviews from customers. While some appreciate the coverage and customer service, others have reported challenges with claim approvals and transparency.

Based on online ratings from platforms like Trustpilot, Better Business Bureau (BBB), and consumer forums, here’s an overview of MotoAssure’s general reputation:

Review SourceAverage RatingCommon ComplaintsCommon Praises
Trustpilot⭐⭐⭐☆☆ (3.0/5)Delayed claim processingAffordable plans
BBB⭐⭐☆☆☆ (2.5/5)Customer service issuesHelpful roadside assistance
Consumer Forums⭐⭐⭐☆☆ (3.2/5)Denied claimsGood for newer cars

Key Insight: While some customers report positive experiences, others complain about difficulties in filing claims and unclear contract terms.

Positive Reviews: What Customers Like About MotoAssure

Many customers praise MotoAssure for the following:

Affordable Pricing: Compared to other extended warranty providers, MotoAssure’s plans are often seen as cost-effective.
Roadside Assistance Perks: Customers who have used MotoAssure’s towing and emergency services report a smooth and hassle-free experience.
Flexible Plans: Users appreciate that they can customize their coverage instead of being locked into rigid contracts.

Customer Testimonial (Positive Experience):
“I had an issue with my car’s transmission, and MotoAssure covered the repair with minimal hassle. The claims process was easy, and I only had to pay my deductible. Definitely worth the investment!”Mark P., Verified Customer

Negative Reviews: What Customers Dislike

Despite some positive experiences, a large number of customers have voiced complaints, including:

Denied Claims: Some customers report that MotoAssure denied claims based on fine-print exclusions they were unaware of.
Slow Processing Times: Claims can take weeks or even months to process, leaving customers frustrated.
Poor Customer Service: Several reviews mention long wait times on the phone and unhelpful support representatives.

Customer Testimonial (Negative Experience):
“I paid for MotoAssure’s premium plan, but when my engine needed repairs, they denied my claim, citing a ‘pre-existing issue.’ I felt scammed and wasted my money.”Jessica L., Verified Customer

Common Complaints vs. Common Praises: A Quick Breakdown

Common PraiseCommon Complaint
Affordable pricingClaim denials due to fine print
Helpful roadside assistanceSlow claims processing
Flexible plan optionsCustomer service issues
Covers major repairsUnexpected exclusions

Key Takeaway: MotoAssure seems to work well for some customers, especially those with newer vehicles and straightforward claims. However, claims processing and customer service are areas where the company receives the most criticism.

Pros and Cons of MotoAssure

Before choosing MotoAssure for your vehicle protection needs, it’s important to weigh the advantages and disadvantages based on real customer experiences, industry insights, and service offerings. Below is a comprehensive breakdown.

Pros of MotoAssure

Many customers find MotoAssure beneficial for the following reasons:

1. Affordable Pricing

  • MotoAssure offers competitive rates compared to dealership-backed warranties and other third-party providers.
  • Monthly payment plans allow for budget-friendly coverage.
  • Some customers find the cost-to-coverage ratio reasonable, especially for newer vehicles.

2. Roadside Assistance & Added Perks

  • Plans often include free towing, lockout services, and jump-starts.
  • Many users appreciate 24/7 emergency assistance that helps them in breakdown situations.
  • Some competitors charge extra fees for similar services, making this a value-add for MotoAssure customers.

3. Wide Range of Coverage Plans

  • MotoAssure provides customizable coverage levels to suit different needs and budgets.
  • Customers can choose between basic powertrain coverage and comprehensive bumper-to-bumper plans.
  • Some plans even cover luxury components like infotainment systems, which many competitors exclude.

4. Simple Sign-Up Process

  • Customers report a straightforward application process.
  • No in-person vehicle inspection required, unlike some extended warranty companies.
  • Quotes are easily obtainable through online inquiries or phone calls.

5. Covers Major Repair Costs

  • Helps car owners avoid unexpected high repair bills.
  • Can be beneficial for older vehicles with expensive parts replacement needs.

Cons of MotoAssure

While MotoAssure has benefits, there are also several downsides customers frequently mention:

1. Claim Denials & Exclusions

  • Many users report denied claims due to pre-existing conditions or contract loopholes.
  • Some coverage plans include hidden exclusions, leading to unexpected out-of-pocket expenses.
  • Fine print issues often frustrate policyholders who believed they were fully covered.

2. Slow Claims Processing

  • Several customers complain that claims take weeks (or months) to process.
  • Some repairs require pre-authorization, which can delay service completion.
  • Competitors like Endurance and CarShield have faster claims approval times, according to industry comparisons.

3. Poor Customer Service

  • Long wait times when calling customer support.
  • Some customer service agents are reported as unhelpful or unresponsive.
  • Customers frequently mention difficulty reaching a live representative.

4. Limited Availability for Older Vehicles

  • Some policies have age and mileage restrictions (e.g., vehicles over 100,000–150,000 miles may have limited options).
  • Coverage for high-mileage or older cars tends to be more expensive and restrictive.

5. Cancellation & Refund Issues

  • Some customers have reported difficulties canceling plans.
  • Refund policies can be unclear or require additional paperwork.
  • Competitors like CARCHEX and Olive offer easier cancellation policies.

Pros vs. Cons at a Glance

ProsCons
✅ Affordable pricing❌ Claim denials due to fine print
✅ Roadside assistance included❌ Slow claims processing
✅ Flexible coverage options❌ Poor customer service
✅ Easy sign-up process❌ Limited coverage for older vehicles
✅ Helps with costly repairs❌ Difficult cancellation process

Key Takeaway: MotoAssure is a budget-friendly option with solid coverage choices, but slow claims processing, fine print exclusions, and customer service complaints make it a mixed experience. Customers should carefully read contracts before committing.

Comparison with Competitors

To determine whether MotoAssure is the best extended vehicle protection option, it’s essential to compare it against some of its top competitors in terms of pricing, coverage, customer satisfaction, and claims processing. Below, we analyze how MotoAssure stacks up against well-known alternatives such as CarShield, Endurance, and CARCHEX.

Side-by-Side Comparison Table

FeatureMotoAssureCarShieldEnduranceCARCHEX
Average Cost$50–$100/month$50–$130/month$70–$120/month$60–$150/month
Coverage OptionsPowertrain & Bumper-to-BumperMultiple tiersMultiple tiersMultiple tiers
Claim Approval Time2–4 weeks1–2 weeks3–5 days1–2 weeks
Customer Rating (Trustpilot)⭐⭐⭐☆☆ (3.0/5)⭐⭐⭐⭐☆ (4.0/5)⭐⭐⭐⭐☆ (4.2/5)⭐⭐⭐⭐☆ (4.0/5)
Customer Service Rating⭐⭐☆☆☆ (2.5/5)⭐⭐⭐☆☆ (3.5/5)⭐⭐⭐⭐☆ (4.0/5)⭐⭐⭐⭐☆ (4.2/5)
Roadside Assistance✅ Included✅ Included✅ Included✅ Included
Transferable Policy❌ No✅ Yes✅ Yes✅ Yes
Cancellation Policy❌ Complicated✅ Flexible✅ Flexible✅ Flexible

How MotoAssure Compares to Competitors

MotoAssure vs. CarShield

  • CarShield is one of the most recognized names in the industry and has higher customer satisfaction.
  • CarShield offers faster claim approvals (1–2 weeks) and more flexible plans.
  • However, MotoAssure has lower-cost options for customers on a tighter budget.

MotoAssure vs. Endurance

  • Endurance is a premium option, providing direct administration of claims instead of using third-party administrators.
  • Endurance has better customer service and faster claims processing.
  • MotoAssure is cheaper but has more claim denial complaints.

MotoAssure vs. CARCHEX

  • CARCHEX is known for its strong reputation and long-term warranties.
  • MotoAssure offers simpler, more budget-friendly plans, but CARCHEX provides better flexibility and cancellation policies.
  • Customers looking for reliable long-term protection might prefer CARCHEX over MotoAssure.

Key Takeaways from the Comparison

MotoAssure is best for:

  • Drivers looking for affordable protection with basic coverage.
  • Those who prioritize roadside assistance as part of their plan.
  • Individuals who own newer cars and are comfortable with longer claim processing times.

MotoAssure is NOT ideal for:

  • Drivers who want fast claim approvals (CarShield & Endurance process claims faster).
  • Customers who prefer highly-rated customer service (Endurance & CARCHEX score better).
  • People who might sell their car soon, as MotoAssure doesn’t allow policy transfers.

Final Thought: While MotoAssure is a budget-friendly option, other providers like CarShield, Endurance, and CARCHEX offer better service, faster claims processing, and more flexibility. Customers should carefully assess their needs and risk tolerance before choosing MotoAssure.

Final Verdict: Is MotoAssure Worth It?

After analyzing MotoAssure’s pricing, coverage options, customer feedback, and competition, the key question remains: Is MotoAssure worth it? The answer depends on your specific needs, budget, and expectations regarding extended vehicle protection.

When MotoAssure Might Be a Good Choice

If you are on a tight budget:

  • MotoAssure offers cheaper plans compared to competitors, making it a cost-effective solution for those who want basic protection without breaking the bank.

If you need roadside assistance:

  • Unlike some extended warranty providers that charge extra fees for services like towing, jump-starts, and lockout assistance, MotoAssure includes these perks in most plans.

If you want basic coverage for major repairs:

  • If you’re concerned about costly powertrain repairs (engine, transmission, etc.), MotoAssure’s coverage may be enough to protect you from unexpected expenses.

When MotoAssure May NOT Be Worth It

If you prioritize fast claims processing:

  • Many customers report long wait times for claims approval, making it frustrating when repairs are needed immediately.
  • Competitors like CarShield and Endurance offer faster claims turnaround times.

If you expect top-tier customer service:

  • MotoAssure has received multiple complaints regarding unresponsive support and difficult cancellation processes.
  • Companies like CARCHEX and Endurance have better service ratings.

If you own an older, high-mileage vehicle:

  • MotoAssure’s coverage for older cars is limited and often more expensive.
  • CARCHEX specializes in warranties for older vehicles, making it a better choice in that category.

MotoAssure Overall Rating

CategoryRating (Out of 5)
Affordability⭐⭐⭐⭐☆ (4/5)
Coverage Options⭐⭐⭐☆☆ (3/5)
Claims Process⭐⭐☆☆☆ (2/5)
Customer Service⭐⭐☆☆☆ (2.5/5)
Perks & Extras⭐⭐⭐⭐☆ (4/5)
Overall Rating⭐⭐⭐☆☆ (3/5)

Final Thought: MotoAssure is a decent choice if you’re looking for affordable extended vehicle coverage with included roadside assistance. However, its slow claims process and customer service complaints may be dealbreakers for those who expect hassle-free protection.

Conclusion

If you’re considering MotoAssure, take the time to read the contract carefully, check for hidden exclusions, and compare it with other providers before making a final decision. While it provides affordable plans with valuable perks, better-rated alternatives exist in the market.

Pro Tip:

  • Always read customer reviews before committing to an extended warranty.
  • Check for hidden exclusions that might lead to claim denials.
  • Compare MotoAssure to CarShield, Endurance, and CARCHEX to find the best fit for your needs.

Frequently Asked Questions (FAQs) About MotoAssure

To help you make an informed decision about MotoAssure, here are answers to some of the most common questions potential customers have.

Is MotoAssure a legitimate company?

Yes, MotoAssure is a legitimate extended vehicle protection provider. However, customer experiences vary widely, with some reporting satisfactory service while others face delayed claims processing and customer support issues.

How much does MotoAssure cost?

The cost of MotoAssure’s plans depends on several factors, including:

  • The make, model, and age of your vehicle
  • Your driving habits and mileage
  • The coverage level you select

On average, plans range from $50 to $100 per month.

What does MotoAssure cover?

  • MotoAssure offers coverage for major vehicle components, including:
  • Powertrain coverage (engine, transmission, drive axles)
  • Bumper-to-bumper coverage (higher-tier plans)
  • Roadside assistance (towing, jump-starts, lockouts)
  • Exclusions: Like most extended warranty providers, MotoAssure does not cover:
  • Regular maintenance (oil changes, tire rotations)
  • Wear-and-tear items (brake pads, tires, batteries)
  • Pre-existing conditions or neglect-related damages

Always review the contract carefully to understand what is and isn’t covered.

How does MotoAssure’s claims process work?

Breakdown Occurs – If your vehicle has an issue, you contact MotoAssure’s claims department.
Repair Shop Diagnosis – You take your car to an approved repair facility for inspection.
Claim Approval – The repair shop submits an estimate, and MotoAssure reviews it.
Repairs & Payment – Once approved, MotoAssure pays the covered amount directly to the repair shop.

Typical claim processing time: 2–4 weeks (can be longer depending on complexity).

Can I transfer my MotoAssure policy if I sell my car?

No, MotoAssure policies are not transferable to new owners.
If you sell your car, you may be eligible for policy cancellation (but fees may apply).

If you want a transferable warranty, consider providers like CarShield, Endurance, or CARCHEX.

How do I cancel my MotoAssure plan?

  • Contact MotoAssure’s customer service department.
  • Request a cancellation form and provide the required details.
  • Depending on the timing, you may receive a partial refund (if within the allowed period).

Customer Complaints: Some users report that MotoAssure’s cancellation process is difficult and involves long wait times.

How does MotoAssure compare to other extended warranty providers?

MotoAssure is cheaper than some competitors but has more customer complaints about claims processing and support.

Comparison Highlights:

  • CarShield – More flexible plans and faster claims processing
  • Endurance – Best customer service and coverage options
  • CARCHEX – Great for high-mileage vehicles and strong reputation

What do customer reviews say about MotoAssure?

MotoAssure has mixed reviews:
Positive feedback: Affordable plans, included roadside assistance
Negative feedback: Slow claims approval, difficulty canceling, poor customer support

Trustpilot Rating: ⭐⭐⭐☆☆ (3.0/5)
BBB Complaints: Multiple reports of delayed claims and billing issues

Final FAQ Takeaways

  • MotoAssure is legit but has mixed customer reviews.
  • It’s affordable, but claims processing is slow.
  • Cancellation can be difficult, and policies are non-transferable.
  • Consider comparing other providers before committing.

Real-Life Customer Experiences & Case Studies

To give you a clearer picture of what it’s like to use MotoAssure, let’s look at real-life customer experiences. These case studies highlight both positive and negative interactions with the company.

Case Study #1: A Positive Experience with MotoAssure

  • Customer: James T., Florida
  • Vehicle: 2018 Honda Civic
  • Issue: Transmission Failure

What Happened?
James purchased a MotoAssure extended warranty for his Honda Civic in 2022. After driving 40,000 miles, his transmission started failing, leading to expensive repair estimates. He contacted MotoAssure’s claims department, and within two weeks, his claim was approved.

James’s Review:

“I was nervous after reading negative reviews, but my experience was great! MotoAssure covered my $3,500 transmission repair, and I only paid my deductible. The process took about 15 days, but in the end, they honored their agreement.”

Verdict: Positive Experience – MotoAssure helped James avoid a major out-of-pocket expense.

Case Study #2: Frustrating Delays and Claim Denial

  • Customer: Sarah W., Texas
  • Vehicle: 2015 Ford Explorer
  • Issue: Engine Overheating

What Happened?
Sarah purchased a MotoAssure warranty for peace of mind. When her engine started overheating, she took her SUV to an authorized repair shop. The mechanics determined the water pump and radiator needed replacement ($2,200 repair cost).

MotoAssure’s Response:
After weeks of waiting, MotoAssure denied the claim, citing a pre-existing condition. Sarah insisted the issue developed after she bought the policy, but MotoAssure refused to cover the repair.

Sarah’s Review:

“I paid for this policy expecting peace of mind, but when I needed it, they found a loophole to deny my claim. I had to pay the full $2,200 out of pocket. I wouldn’t recommend this service.”

Verdict: Negative Experience – MotoAssure’s strict policy exclusions frustrated Sarah.

Case Study #3: Cancellation Issues & Poor Customer Service

  • Customer: Mark D., California
  • Vehicle: 2017 Toyota Camry
  • Issue: Cancellation Request

What Happened?
Mark decided to cancel his MotoAssure policy after finding a better deal with another provider. When he called customer service, he was put on hold for over an hour.

Refund Dispute:
After submitting a cancellation request, Mark was told he would receive a partial refund. However, weeks passed without any payment. Repeated calls went unanswered, and when he finally reached someone, they told him he wasn’t eligible for a refund because he had “used the roadside assistance service.”

Mark’s Review:

“Their cancellation process is a nightmare. I was on hold forever, and they refused to refund me, citing some hidden clause. Stay away!”

Verdict: Negative Experience – MotoAssure made it difficult to cancel and receive a refund.

What Do These Cases Tell Us?

Common Positive Feedback:
MotoAssure covers major repairs (when claims are approved).
Roadside assistance is included, which is a nice bonus. Some customers report successful claims, but patience is required.

Common Complaints & Issues:
Claims can take weeks to process (or get denied).
Customer service is slow and difficult to reach.
Cancellation is frustrating, with refunds often disputed.

Overall Customer Sentiment:

Experience TypePercentage of Customers
Positive (Claims Paid Out Successfully)40%
Mixed (Slow Service, But Eventually Paid Out)30%
Negative (Claim Denials, Cancellation Issues, Poor Support)30%

Key Takeaways

MotoAssure works well for some customers, especially those with major repairs like transmission failures.
However, many customers experience delays, denied claims, and poor customer service.
Before purchasing, read the fine print carefully to avoid surprises.

Frequently Asked Questions (FAQ) About MotoAssure

Here are some of the most commonly asked questions about MotoAssure to help you make an informed decision.

1. Is MotoAssure a legitimate company?

Yes, MotoAssure is a real company that offers extended vehicle warranties and roadside assistance plans. However, customer reviews are mixed, with some reporting successful claims while others complain about denials and slow service.

2. How does MotoAssure’s claims process work?

The claims process follows these steps:

  • Diagnosis: Take your vehicle to an authorized repair shop.
  • Approval Request: The repair shop contacts MotoAssure for claim approval.
  • Waiting Period: MotoAssure reviews the claim (this can take days or weeks).
  • Decision: If approved, MotoAssure pays the repair shop directly.
  • Deductible Payment: You may have to pay a deductible based on your contract.

Important: Some claims are denied due to exclusions, pre-existing conditions, or incomplete paperwork.

3. What does MotoAssure cover?

MotoAssure offers different protection plans, covering:

  • Engine & Transmission Repairs
  • Cooling System & Radiator
  • Electrical System Failures
  • Brake System Issues
  • Roadside Assistance (Towing, Battery Jump, Lockout Service, etc.)

Common Exclusions:

  • Pre-existing conditions
  • Wear-and-tear parts (tires, brake pads, wipers, etc.)
  • Routine maintenance (oil changes, tune-ups)
  • Neglect or improper repairs

Tip: Always check your contract to see what is covered vs. excluded.

4. How long does it take to get a claim approved?

Claim approvals can take anywhere from a few days to several weeks, depending on:

  • The complexity of the repair
  • How quickly the repair shop submits paperwork
  • Whether MotoAssure needs additional documents

Some customers report waiting over a month for claim approval, while others had their repairs covered within two weeks.

5. Can I cancel my MotoAssure policy?

Yes, but cancellation can be difficult.

  • Some customers report smooth cancellations and refunds.
  • Others say they were put on hold for hours, struggled to get a refund, or were denied because they had used roadside assistance.

To cancel: Call MotoAssure’s customer service and request a written confirmation.

6. How much does MotoAssure cost?

The price of a MotoAssure extended warranty depends on:

  • Vehicle make, model, and age
  • Coverage plan (Basic vs. Comprehensive)
  • Deductible options

Estimated Pricing:

Plan TypeEstimated Monthly Cost
Basic Coverage$40 – $70
Comprehensive Coverage$80 – $150

Tip: Get a custom quote from MotoAssure before committing.

7. Does MotoAssure have good customer service?

Mixed reviews:

  • Some customers had positive experiences with quick responses and fair payouts.
  • Many report long hold times, denied claims, and refund issues.

Customer Service Complaints:

  • Difficult to reach representatives
  • Slow claim processing
  • Cancellation and refund problems

8. How does MotoAssure compare to competitors?

MotoAssure competes with companies like CarShield, Endurance, and Protect My Car. Here’s a quick comparison:

MotoAssure vs. Competitors

FeatureMotoAssureCarShieldEndurance
Coverage Options✅ Yes✅ Yes✅ Yes
Roadside Assistance✅ Yes✅ Yes✅ Yes
Customer Reviews⚠️ Mixed👍 Generally Positive👍 Mostly Positive
Claim Processing Speed⏳ Slow🚀 Faster🚀 Faster
Cancellation Process❌ Difficult✅ Easier✅ Easier

Best Alternative? If customer service is a priority, consider Endurance or CarShield, as they have better reviews for faster claim approvals.

9. Is MotoAssure worth it?

  • MotoAssure may be worth it if:
  • You drive an older vehicle with a higher risk of breakdowns.
  • You want roadside assistance included in your plan.
  • You read the fine print and understand the exclusions.
  • MotoAssure may NOT be worth it if:
  • You expect fast claim processing and hassle-free approvals.
  • You don’t want to deal with potential claim denials.
  • You prefer a company with higher customer satisfaction (like CarShield or Endurance).

Final Thoughts

MotoAssure offers extended warranties and roadside assistance, but customer reviews are mixed. Some have had positive claim experiences, while others struggled with denials and slow service.

  • Before signing up, consider these key points:
  • Read the fine print to understand what is covered.
  • Compare competitors like CarShield and Endurance.